I hope you can see to address these problems. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. The wheelchair is a custom made chair just for my husband. And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. My husband cannot walk so 14 rows walking was not possible. Our seats were changed from seats closest to the bathroom to the middle of the plane. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. That is another department" and we to wait our turn and wait for someone to take us down the jetway. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Cons: "We did not like anything about the trip to Houston from Istanbul.
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